Privacy policy

Last updated: November 1, 2026

This policy covers what personal information 13th Heaven Co., LLC ("13th Heaven," "we," "us") collects when you visit 13thheaven.com, buy from us, sign up for drop alerts or contact us; how we use it; who we share it with; and the choices you have. Our store runs on Shopify. If anything here conflicts with our Terms of Service, this policy controls for how your personal information is handled.

What we collect: Depending on how you use the site, we may collect:

  • Contact details: name, shipping and billing address, phone number and email.
  • Order and payment details: what you buy, return or exchange, order history and payment confirmation. Card numbers are handled by our payment processors; we don't store full card numbers.
  • Account details: login, saved addresses and preferences in your account.
  • Shopping activity: items you view or add to your cart, plus sizes and products you ask to be notified about when they restock.
  • Messages: anything you send us through the contact form, email or the returns portal, including photos you upload for a return or damage claim.
  • Reviews: the name, rating, text and photos you submit with a product review.
  • Device and usage data: IP address, browser, device type and how you move through the site, collected through cookies and similar tools.

Where it comes from: Directly from you; automatically from your device when you use the site; and from the service providers and partners listed below when they work for us.

How we use it:

  • To process orders and payments, ship your gear, send tracking and handle returns, exchanges and store credit.
  • To run your account and remember your preferences.
  • To send drop alerts, restock alerts and marketing emails or texts you've signed up for.
  • To show ads for our products on other sites and apps, based on your activity on our site.
  • To publish product reviews you submit.
  • To answer questions and support requests.
  • To keep the site secure, prevent fraud and check orders for risk.
  • To improve the site, our products and our assortment.
  • To meet legal obligations, respond to valid legal process and enforce our terms.

Who we share it with: We don't sell your information for money. We share it only as needed to run the store:

  • Shopify: hosts our store, checkout and customer accounts.
  • Payment processors: to take payment and prevent fraud.
  • Warehouse, fulfillment and shipping partners: including our production partners for made-to-order items and carriers like UPS and USPS, so your order can be made, packed and delivered.
  • Email and text marketing: Klaviyo sends our drop alerts, restock alerts and newsletters by email and text message.
  • Reviews: Judge.me collects and displays product reviews.
  • Returns: Loop runs our returns portal.
  • Advertising and analytics partners: Meta (Facebook and Instagram), Google (including Google Analytics and Google Ads) and TikTok, through pixels and similar tools on our site, to measure site traffic and show and measure ads. These partners use your information under their own privacy policies.
  • When you ask us to, or when you use a social login or other third-party feature on the site.
  • For legal reasons or a business change: to comply with the law, protect our rights or the safety of others, or as part of a merger, sale or similar transaction.

Shopify: Shopify collects and processes personal information about your use of the store to provide and improve its services. Some Shopify features use information about your activity across our store and other Shopify merchants; for those, Shopify is responsible for your information. See the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal to make requests about that data.

Cookies and tracking: We use cookies, pixels and similar tools, including the Meta Pixel, Google tags and the TikTok Pixel, to keep your cart, keep you logged in, understand how the site is used and measure ads. You can control how Google uses your data at How Google uses information from sites that use its services and opt out of Google Analytics with the Google Analytics opt-out add-on. You can block or delete cookies in your browser settings, but parts of the site, like the cart and checkout, may stop working.

Targeted ads and opting out: Depending on where you live, sharing information with ad partners for targeted advertising may count as a "sale" or "sharing" under local law. To opt out, email support@13thheaven.com with the subject "Do Not Sell or Share." If your browser sends a Global Privacy Control signal, we treat it as an opt-out request for that browser and, where we can link it, your account. We don't respond to other "Do Not Track" signals. Learn more at globalprivacycontrol.org.

Marketing emails and texts: We only send marketing texts if you opt in, and agreeing to texts is never required to buy. Message and data rates may apply. Unsubscribe anytime with the link at the bottom of any email, or reply STOP to any text. We don't share your mobile number or text opt-in with third parties for their own marketing. We'll still send messages about your orders, returns and account.

Your rights: Depending on where you live, you may have the right to:

  • Access or get a copy of the personal information we hold about you.
  • Correct information that's wrong.
  • Delete your information.
  • Get your information in a portable format.
  • Opt out of targeted advertising, "sales" or "sharing."
  • In the UK and EEA, object to or restrict certain processing, and withdraw consent where we rely on it.

Making a request: Email support@13thheaven.com. We may need to confirm your identity before we act. You can use an authorized agent, but we'll need proof they're acting for you. We won't treat you differently for using your rights, and we'll respond within the time the law requires.

How long we keep it: As long as we need it to run your account, fill and support your orders, meet legal, tax and accounting requirements, resolve disputes and enforce our terms. After that, we delete it or make it anonymous.

Security: We use reasonable safeguards, but no system is completely secure, and information sent over the internet can be intercepted. Don't send card numbers or other sensitive details by email. Keep your account login to yourself; you're responsible for activity on your account.

Kids: The site isn't meant for children, and we don't knowingly collect information from anyone under the age of majority where they live. We don't knowingly sell or share information about anyone under 16. If you're a parent or guardian and think your child gave us information, email us and we'll delete it.

International transfers: We're based in the U.S., and your information may be stored and processed outside your country. When we move information out of the UK or EEA, we rely on recognized safeguards like the European Commission's Standard Contractual Clauses, unless the destination has been found to offer adequate protection.

Third-party sites: Links to other sites, including our social channels, are covered by those sites' own policies, not this one. Anything you post publicly, like a review or a social post, can be seen by others.

Complaints: Contact us first and we'll work to fix it. Depending on where you live, you may be able to appeal our decision or file a complaint with your local data protection authority. In the EEA, see the list of supervisory authorities.

Changes: We'll post any updates here and change the "Last updated" date. If a change is significant, we'll give notice where the law requires it.

Contact: Questions, requests or complaints go to support@13thheaven.com. For the purposes of data protection law, 13th Heaven Co., LLC is the controller of your personal information.

13th Heaven Co., LLC
13371-11 Eastlake Blvd, STE 104 #608
El Paso, TX 79928
United States